Return & Refund Policy

Our Happiness Guarantee: Try It Risk-Free for 60 Days

At [Your Brand Name], we create products we believe in and use ourselves. We are confident that you'll love them too. To make your decision as easy as possible, we offer a straightforward 60-Day Money-Back Guarantee on your first purchase of any product.

Your health journey and satisfaction are our absolute priority.

How Our Guarantee Works

  • Your First Bottle is On Us: If you're trying a product for the first time and aren't completely satisfied, you can return the opened bottle within 60 days of receiving it for a full refund of the product price. We just ask that you give it a fair try.

  • For All Other Products (Unopened): For any additional bottles of the same product or any other unopened products in your order, you can return them in their original, sealed condition within 60 days of receipt for a full refund.

  • Example: If you purchase three bottles of our Collagen Peptides, you can open and try one bottle. If you're not satisfied, you can return the opened bottle and the two sealed bottles for a full refund for all three. If you open more than one bottle of the same item, only the first opened bottle is eligible for a refund under this guarantee.

Damaged or Incorrect Orders

If your order arrives damaged, or if you received the wrong item, please contact our support team right away at [liibooofficial@outlook.com]. We will send you a replacement or issue a full refund immediately, and we will cover all associated shipping costs. Please include a photo of the issue so we can resolve it for you even faster.

How to Start a Return

  1. Contact Us: Email our friendly support team at [liibooofficial@outlook.com] with your Order Number and a brief explanation of your reason for the return.

  2. Get Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

  3. Ship It Back: Package the item(s) securely and ship them to the address provided. You are responsible for the return shipping costs. We recommend using a shipping service with tracking, as we are not responsible for returns lost in transit.

Refund Details

  • Once we receive your return, please allow 5-7 business days for us to process your refund.

  • Refunds will be issued to your original method of payment.

  • We do not charge any restocking fees.

  • Please note that the original shipping charges are non-refundable.

If you have any questions at all, we're here to help. Just reach out to us!